Thanks for all your help! We feel really lucky we got the rate we did! Below are our feedback for our experience with you. We can't say enough about how thankful we are for all your help and hope that you provide the same level of care and service towards other customers.
1. What was your overall impression of the service you received?
Our answer: Considering most of the dialogue was done over internet and overseas, the service was better than excellent! The questions asked and the investigating done seemed like Tom knew things that might be asked ahead of time and wanted to be proactive about presenting the correct information when asked. Also, Tom's replies were always courteous and within a day or two. A couple times there were some gaps in communication and we had to write to him to get updates, but when we learned how many hoops he needed to jump through because of our situation, we understood why.
2. Do you have any suggestions or advice to improve my service to others?
No, we felt like he was extremely professional, an advocate for us with the banks and was determined to get us what we wanted. He could have chosen to just not respond to repeated emails (as has been our experience with others), but he continued the dialogue, even when we took some time to respond.
3. Will you be recommending my company and me to your family and friends? Why or why not?
We will definitely recommend Tom to others because of the wonderful service he provided. If we do have another mortgage transaction come up, he will be the first one we call.
Mick and Patty
Yangon, Mayanmar (Burma)
You're right, we got a great rate! Thank you so much for you help!
Tom was on top of everything! He let me know what documents needed signing and to make sure deadlines were met. Definitely someone who has the client's interests in mind.
Friendly, caring service is always something people are looking for when it comes to unfamiliar territory, and I liked that I never felt uncomfortable for asking silly questions.
Whenever that may be, I will gladly return for great service!
Thanks again for all that you have done Tom!
M.B. Minneapolis, MN
Tom Stevenson worked with me above and beyond the highest point of professionalism.
I thought the overall impression of the service we received was excellent. Tom was very quick to respond to any questions we had, and explaining all of the details along the way. Being new to the home buyer world there was a lot we didn't know and Tom was there to educate us along the whole process.
I would recommend Tom again. He was very personable and you felt like you were his only clients. He was there when you need answers and helped you to understand.
Yes we will be coming back… hopefully not too soon :), but yes we would love to use Tom services again and recommend him to our friends.
A.W. Champlin MN
Tom was very responsive to questions/comments/concerns I had throughout the financing process. Working with Tom made it easy to complete the purchase and put me at ease knowing I was in good hands. …..I already recommended Tom to my friends who were able to finance their mortgage with Tom in August.
R.K. Blaine MN
We really enjoyed working with you and felt that you had our best interest throughout the whole process. Thanks again Tom!!
E.L. Champlin MN
Tom you always do a great job. We would give you 10s on everything. Thanks again for all your hard work.
D.B. Isanti MN
I thought your service was phenomenal, if I hear about somebody needing a mortgage adviser I send them your way. Thank you so much and take care Tom, keep doing what you're doing
B.K. Maplewood MN
Excellent service, timely advice and great communications. People are generally not very knowledgeable on mortgage process, terms and conditions. They mostly go by cheapest alternatives thru internet search engines and get bogged down with unnecessary calls, emails and other phishing practices. Personal contact and sincere advice is of paramount importance with one window operation to take care of their needs.
Tom, It was a pleasure to work with you. You will be highly recommended. Please keep in touch.
K.S. Plymouth MN
Tom, I was pleased and very satisfied with the handling of the loan process. You communicated well and kept us informed. It was an easy process and I felt comfortable throughout the process that you had a good handle on what needed to happen and when.
Overall we were extremely satisfied.
Thank you so much,
It was a pleasure doing business with you,
M.C. Golden Valley
Your service was excellent and we were especially impressed with being able to do everything right here at the house. We will definitely recommend you as we couldn’t have asked for better service. Hopefully we’re set for a while.
J.M. St Louis Park
It only took a few emails and one conversation before you were at my house to go over documents and walk through the process. Within a couple of weeks we had a closing date and the title company came right to my house for the closing which took about 15 minutes – what more could I ask for?
Overall there is nothing I can think of to change. Obviously, I am not in the mortgage business so had some confusion and questions on your proposal in the beginning. All I needed to do was send you an email and you got right back to me with an explanation that made since to a layman. I have already recommended you to my neighbor and would call you again if we choose to refinance our rental property or any other mortgages in the future.
Thanks so much!!!
Overall I was very satisfied with my refinance. I chose you in the first place because of my previous experience with you. As you recall, I even recommended that my parents use your service, which they did. Regarding this transaction, the most important thing is YOU DID WHAT YOU SAID YOU WOULD – that is integrity that can’t be beat. Even though the situation changed slightly requiring me to show up at closing with a little more money than anticipated, you made it right – for that, I am extremely happy. In a world where everyone is out to make a quick buck you took care of me 110%. I truly believe you put the customer first. I will most certainly recommend you to friends and family and will be back for my next transaction.
E.H. Prior Lake
The service was excellent. Tom provided a great opportunity for my wife and I to lower our interest rate. The process was fast and clean making it one of the easiest financing processes I’ve ever been involved with. If I have a need for another mortgage I will contact Tom. My kids may need his help in the future.
K.K. Maple Grove
Everything went so smoothly and seamlessly with you at the helm. You kept us informed via email and phone as to our status. You were not pushy at all in letting us decide what was best for us once we knew what the plan was. The decision was, therefore, easy to make. It was stress-free to go through the process.
We do plan to pass your name on to our friends as we have confidence in you. We are very happy that Claude was able to connect us with you and told him so.
Take care and thanks, again, for your help.
K.S. Ramsey, MN
It was great working with you, Tom! I will absolutely recommend you to others as will my sister. We were both very pleased with your service and the outcome of our mortgages. We'll be back! But probably not for 15 years.
B.N. St. Paul
Hi Tom, and thanks for all your work, we really appreciate all you did. Very good service and we appreciate getting us the best possible interest rate. Very professional.
Thanks again for a great job!!
J.H. Forest Lake
I never thought I could refinance. I figured my credit was okay and my value was too low. This process was so easy it did not take much effort on my part. I appreciate everything Tom did to help and all of the effort he put in the background to keep the process going. I don't deal well with paperwork, but I can make a decision when informed of the facts. I really appreciate getting the facts and straight answers.
K.S. St. Croix Beach
Tom, Katharine and I were very pleased with your work. You are a man of remarkable patience, a pleasant disposition and you made many trips to our house to get signatures or simply clarify for us why things were taking as long as they did. We would recommend you to any people (friends or casual acquaintances) who might be looking to work on their mortgage. I can't think of anything you could do differently. Our experience with you has been excellent. We are moving along in the remodeling projects – we're going to write a book about patience by the time this is all over. We hope you're well and enjoying the beauties of autumn.
Craig and Kath Roseville, MN
Hi Tom, 'I really am grateful and hope you know how happy I am to be telling you so!’ Appreciate your doing a great job!
A.K. Maple Grove
Thank you — it is wonderful to work with a professional like yourself who believes in being thorough on behalf of the client — yes, please do go ahead with the appraisal.
R. B. Hamburg, MN
I worked with Tom for 8 years. Tom is an exceptional loan officer. He would always get his clients to qualify for conforming loans (despite my trying to persuade him that they needed a subprime loan ;)). Nobody knew DU like Tom! Tom is extremely organized and thorough. He knows this business inside and out. Tom was recognized as a top producer and I believe his former employer offered him management positions several times before he finally agreed to become one. It's a sign of a strong producer when they don't want to be in management right away!! Following that, Tom also ran a successful net branch for years to come. Suffice it to say, I highly recommend Tom. He will come to you with years of referral clients and a wealth of knowledge!
Some of the words that I find best describe Tom are integrity, ethical, punctual, organized and respectful. In other words Tom is a professional in every sense of the word.